Undoubtedly, Artificial intelligence has transformed the way in which we look at things, for the better. Today, the extent to which we rely on this splendid technology to get our tasks accomplished cannot be merely put into words. Also, it doesn’t stop there. The advancement in technology has paved the way for different forms of AI that have made lives simpler. One such form has to be Conversational AI – a technology that can be spoken to, such as chatbots or voice assistants. These chatbots, voice assistants, etc. make use of big data, machine learning, and natural language processing to mimic human interactions by identifying speech and text inputs and translating their meanings across languages. No wonder, why they are at the centre of talks happening around technological innovations these days. The last couple of years have brought in scenarios where businesses and customers are mutually ready to adopt conversational automation. Not only does Conversational AI offer personalized interactions, faster replies, improved customer service, and easy purchase flow for customers but also helps the business to boost lead quality, reduce support costs, increase customer loyalty, and gain more sales. It is thus quite obvious to find the application of conversational Artificial intelligence in different industries. Have a look at the popular industries where Conversational AI is used.
Without a doubt, the healthcare industry is one of the most sectors. This sector being highly sensitive, any negligence whatsoever would have serious repercussions. For example – even a minute mistake during manual entries could pose as a serious problem for the patients. Instead of manually filling the forms, the hospitals and clinics can shift to Conversational AI for complete front-office automation. Additionally, the bots can manage the medical history of the patients, update records, and also notify the patients about the prescription refills.
The growth that the e-commerce industry has observed over a period of time is exponential. It was long back that the industry realized how relying solely on the human-driven sales and support system cannot lead a business to success. Now that the industry has shifted gears to Conversational AI, the customer experience is transformed to a different level altogether. With Conversational AI, e-commerce companies are able to capture and qualify leads faster, save a lot of time, provide cross-platform support and above all, make more money.
Manufacturing is yet another industry that deals with customer queries and operations. No doubt, handling all this manually would result in delayed responses as well as inefficient processes. This is one of the prime reasons as to why deploying AI made every possible sense. Tasks pertaining to sales, marketing, support, etc. are automated using AI chatbots. A Conversational AI platform is a step towards offering personalized product advisory, automating those customer queries that are repetitive and enhanced productivity.
Travel and Hospitality
Unlike certain businesses that work for a set time frame, people expect the travel and hospitality sector to work 24*7. They, therefore, demand assistance at any instant. Here, conversational artificial intelligence serves to be no less than a blessing. Conversational AI lets you engage potential leads, qualify them, and convert them into sales as well. Apart from this, it can also answer customer queries 24*7 to enhance their travel experience. Booking details, packages, types of the rooms, visa information, offers, travel insurance, deals, you name it and all of this can be sent to the customers automatically by virtue of Conversational AI.
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